Do you offer Express Shipping?

Yes! If you’re desperado for a quick gift, we do offer Express Shipping as a shipping option. Just select Express Shipping when checking out.

Which methods of payment do you accept?

You can pay for your selected products using a major credit card or checkout via Paypal.

Which currency do you list in?

All prices are in Australian Dollars.

Do you ship internationally?

Yes! But only to Australia + NZ at the moment! We are receiving pressure from international friends and family to extend, so it’s always on the cards.

How long does it take to receive my order?

Each product listing displays the approximate delivery time frame so you will know when to expect each item. If you want to check further, please visit the Delivery Page.

I haven’t received any confirmation emails for my order?

That’s unusual! Have a look in your spam folder, if it isn’t there contact us through our contact page. If you do find emails from us in your spam folder, add hello {at} navycrockett {dot} com {au} to your email white list.

I am having issues checking out, help?

What a pain, sorry about that! If you are using Internet Explorer – this may be the issue, try another (better!) browser like Chrome – you’ll love it! If that still doesn’t work, take a screenshot of the issue(s) and email hello@navycrockett.com.au with your phone number, we can organise checkout over the phone.

One (or more) of my products didnt arrive.

You will be notified when your product(s) has been dispatched in your account section.
Ensure it is past the timeframe listed on the product description. If it is past this time frame, and hasn’t been marked dispatched or you haven’t received it, do get in touch with us via our contact form so we can follow it up for you.

I need to return my product, how do I do this?

You can find more information about returning a product here. If you qualify, simply fill out our special returns form and we’ll get in touch with you.

I have a question about a certain product.

Send us an email via our contact form here, we don’t bite!

I have a question and the answer isn’t listed here.

No worries! Get in touch via our contact form here.

I have some great man-products I’d love to chat with you about.

Exciting! Fill out our Seller Application form and we’ll be in touch!

Are you an Australian business?

Yes! We’re a true blue New South Wales based business.